Refund policy

Returns

Products must be returned in the same condition as they are sold. It must not be used nor altered and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, we will inspect the item and communicate a revised valuation if different from the original selling price. Original shipping charges are not refundable (except in certain situations). Please note the following requirements:

The returned goods must be without any signs of wear, with all accessories and in their original packaging.

• Any unwanted returns must be made within 14 days of delivery

• All items must be in pristine condition and as sold.

• Refunds will be issued within 14 - 30 working days of receipt and inspection of the items.

• The warranty period is 12 months from the date of delivery, any items that are faulty within the first 30 days we will cover the cost of return, outside of 30 days it is down to the customer to return to us.

• You can return for refund within the first 30 days, outside of this period it is a warranty return and we will fix the issue or if unable we will replace the item.

Please see http://www.legislation.gov.uk/uksi/2000/2334/contents/made For the laws and regulations on distance selling and Software.

All returns require a Return Material Advice (RMA) number. Please contact us for a RMA number before making a return.

• Any Software (Download or Physical) or key code-only software is non-refundable. Defective key codes will be replaced unless they have been ordered in error.